Special Launch Price - Because No One Should Pay £297 for an Email Course
How New Managers Master Tricky Emails with the GRACE email course.
You're about the learn the secret sauce to handling tricky emails like a pro!
What They Didn't
Tell You
Getting promoted is exciting. Except when they miss stuff off the job description. The drama, the divas, the headaches!
Six months in, and it's one snarky email after another.
You get the sneaking suspicion, you've been had.
But you gotta make it work because you already bought a new car. (but it's a nice car!)
You asked about for support and the general response?
''Just ignore it'
This advice irritates me, but it's widely used at work. Let's be honest, it isn't advice, more like a brushoff.
It's skills you need, not a brushoff!
Let's Be Honest
No-one trains you for this job. In fact, no one really mentioned any of this at the interview. They said they wanted someone who was an expert in... (insert your fancy skills!)
And the moment you ask for support, it's all "rise above it", "forget about it" and (my personal favourite) "welcome to the dark side"
How is any of that helpful? It isn't.
So you've re-drafted the email 17 times, it's been sitting with you too long, but you can't stall forever. Time to hit send.
You hit send. And it blows up in your face.
Now you're dealing with side glances because
- you're not empathetic enough
- you should never have been promoted
- and the cherry... YOU are a 'toxic manager'
"I didn't have a clue how to reply to these emails. There is no training at my company, so this was gold-dust"
- Rachel G, Senior Product Analyst. UK
"This stopped me from replying to an email like a lunatic. Which, honestly, is all I needed."
– Simone C. Exec Assistant. UK
"I've worked directly with Nadeen and she really knows how to resolve messy conflict at work."
– Sammy T. Tech Delivery Manager. UK
Most managers feel pretty good, until that email lands.
Then 70% admit they freeze when conversations turn tricky.*
Source: Gartner, Leadership Development Trends Report (2019)
*paraphrased - the report was good , but a bit boring.
paraa
Wouldn't You Rather...
Write your email, send it then get on with your day?
Even if they keep firing back at you. And they will, you still keep that big zen energy, and remain unbothered.
You see the game and you raise the game. You become the gam..... ok that went a bit too far but you get my point.
The point is, you could be all that and easily! You're bright and capable... you just need the right tools.
Not bl**dy "oh rise above it" (it honestly makes me cringe!)
Have a peek at the course outline below.
The Good Stuff Inside
Short, to the point, snack-able skills.
Module 1: Spot the Hidden Games - Before they Blow Up
Instantly recognise common tactics. Harsh? Yes, but fair. Even if they don't mean it (and some do) you'll learn to decode subtext and common motives, so you’re never blindsided. This is the red flag moment.
Module 2: The 5-Step GRACE Formula - Pro Replies on Command
Walk through the exact sequence:
Ground, Recognise, Align, Clarify, End. (I know, but it works!).
There are also templates and “magic phrases” from my own experiences over the years. Use them, copy-paste and add your own vibe for when pressure is on, but you're not!
Module 3: Practise with Real World Scenarios
We'll look at Nate and Betty (not real names) who have an emotional interaction, how to handle it with GRACE and how NOT to handle it.
You'll get lots of practise as well both in the course and the workbook. This is where the magic glue happens in your brain, so I'm really keen you practise as much as you can before letting it loose on your team.
BONUS: How to Escalate to HR - Without Burning Bridges
Escalating to HR is tricky. Too soon and you look incapable, but do it too late - even worse. I'll show you how to navigate these waters without burning your own reputation in the process.
BONUS: Handling When a Team Member CC's Your Boss - Take Back Control
I truly don't know when this became a thing, but someone in your team CCing your boss without discussing it first - its like running to mummy or daddy. It's not cool, plus it makes you look silly.
Of course, if you respond directly "why did you do that?" you look defensive and emotional (the opposite of smart manager energy). I'm going to teach you how NOT to look defensive and hold onto your dignity in the proces.
I'm Not A Leadership Guru.
No one needs another guru in a corporate suit, arms crossed, pretending they have all the answers. So, here’s me instead…
I've been managing, ducking and diving toxic grenades at work for 27 years and in that time I've seen it all! I've worked with a lot of great people, but I've also had to endure a lot of broken ones too. Especially in big corporates, and here's what I believe;
1. Small to medium companies will live or die by the strength of their managers. Sure, the business model counts, the product too but none of it matters if the manager's are struggling.
2. The 'not in my day' lectures are a sloppy way to dismiss young emerging managers.
3. A brilliant manager is not a mythical magical unicorn. It's a skill to be learned with the right mentoring. You're 100% capable of learning it (and you deserve that).
The way I see the world is simple: every head is the same, not one higher or lower than the other. But some have experiences so are given more responsibility. Find one that sounds good to you and learn from them.
If I can be that person for you - fab! But if not, that's ok too.
Who Is This Course For?
You've been recently promoted to your first ever manager role and you're now discovering there is more to this job than meets the eye. You're staring at yet another snarky or loaded email and haven't got the energy to "rise above it." You want to go back to bed. Sound familiar? You're in the right place then.
Who Is This Course
NOT For?
Straight up, if you are not into empathy, think self reflection is a bit woo-woo and believe people at work should just do as their told...this probably isn't for you.
Same time...GRACE isn’t emotional therapy. It’s a tactical system for managers who are serious about improving. And that includes getting the next promotion!
FAQ's
What skills do I need?
Can you read? Then you'll be ok. This is an entry level course for new managers, you don't need any skills. Just the burning desire to make the email battleground go away.
Do I get access for life? Is it all online?
Yep. You'll get instant access the moment you sign up. This is a DIY course. It keeps the prices down then.
Training gets pricey once you go to classroom events - everyone has to get paid! So if you're funding your own career progression because your company hasn't got the budget then lets keep it simple.
But if you boss will pay for it, then even better! But DM me on Linkedin if there is a bunch of you signing up!
Pretty sure I could learn this on Youtube...!
Maybe. You might find pieces of it. But that's because social media provides content, not training systems.
It's marketing. Designed as just enough info to click the 'comprehension' part of your brain. Not deep enough for applied learning.
Besides, you've already taken random advice, yet you're here, almost at the bottom of my landing page. Which means: random advice didn't work.
ChatGPT writes emails.
Yep, I've seen them. And it's not good!
It can give you it's view on that snarky note from Dave, but it doesn't know Dave. It has no idea he's about to bail on another team meeting, pretending he sent you a note. It also doesn't know that Dave is friends with the CEO, and has logged every conversation you've had in his notebook. (kid you not!)
And Betty? Who is crying in the toilets because her cat died and then someone trashed her big idea at the standup this morning on a Slack thread (it wasn't the best idea to be fair, but still...)
It can help tidy up ideas, and straighten your words but it also gives out some pretty dangerous advice.
Also - big thing, it can't get fired!
I'm Not a manager yet, can i take the course?
Yes. It's smart to do that. Most people wait until they're already in the role and then scramble when it goes wrong. If you can learn to navigate this sort of friction early, you’ll stand out as someone capable and trustworthy. And promotable.
What if I'm not confident at handling tricky stuff?
That’s exactly why GRACE exists. You don’t need confidence to start, the framework will build your confidence by giving you the structure and language, so you know what to say and how to say it. The system does the heavy lifting, not your personality.
